Customer Care

With our customer inquiry form, you can submit your questions to Customer Care securely and conveniently.
Our goal is to respond to your inquiry no later than 48 business hours after receipt.

Materials Used
Being eco-friendly and socially responsible is something we stand by when selecting cruelty-free materials for our designs. Our handbags are made from animal friendly vegan leather: looks, feels, smells leather-like and made with no animal by-products. PETA (People for the Ethical Treatment of Animals) has named the jenna kator collection as an approved vegan company; we are honored to have their stamp of endorsement on our showpieces. This is part of our ongoing commitment to animal and eco-friendly fashion.

Care for Showpieces
Spot clean using a soft damp cloth with a small amount of light soap. Avoid scrubbing in order not to damage the surface and when not in use always store your showpiece in its protective dust bag.

Exchanges Only
No Returns Accepted. Items purchased directly through the jenna kator collection may only be exchanged to the jenna kator collection and only an exchange will be issued within 30 days of the dated sales receipt. Unauthorized exchanges will not be accepted. Please submit your request by clicking on the above Inquiry Form Link.

Warranty Claims
The jenna kator collection offers a warranty claim for only manufacture defects; material blemishes, wear and tear, dye transfers and/or scratches do not fall under this category. Unauthorized warranty claims will not be accepted. Please submit your request by clicking on the above Inquiry Form Link.

Each showpiece has been individually inspected to ensure premium quality by the jenna kator collection. Please note the life expectancy of any product depends on the individual using the product, the conditions of use and the characteristic wear patterns of the user.

The policy noted above is subject to change at any given time per the discretion of the jenna kator collection.
Special offers cannot be combined with other promotions and not valid on exchanges.
Price adjustments on previous purchases are not accepted.
All sales are final on 
clearance and sale items.

©  jenna kator collection