Customer Care

With our customer inquiry form, you can submit your questions to Customer Care securely and conveniently.
Our goal is to respond to your inquiry no later than 48 business hours after receipt.
INQUIRY FORM


  • Materials Used
  • Animals are not involved in the production of our products. Our products look, feel and smell leather-like.
  • PETA (People for the Ethical Treatment of Animals) has named the jenna kator collection as an approved vegan company; we are honored to have their stamp of endorsement on our showpieces.
  • This is part of our ongoing commitment to animal-friendly fashion.

The jenna kator collection uses PU (polyurethane); a non-PVC (polyvinyl chloride) synthetic .

  • Care for Showpieces
  • Spot clean using a soft damp cloth with a small amount of light soap. Avoid scrubbing in order not to damage the surface and when not in use always store your showpiece in its protective dust bag.

  • Exchanges Only
  • No Returns Accepted. Items purchased directly through the jenna kator collection may only be exchanged to the jenna kator collection and only an exchange will be issued within 30 days of the dated sales receipt. Unauthorized exchanges will not be accepted. Please submit your request by clicking on the above Inquiry Form Link.

  • Warranty Claims
  • Each showpiece has been individually inspected to ensure premium quality by the jenna kator collection. Please note the life expectancy of any product depends on the individual using the product, the conditions of use and the characteristic wear patterns of the user.

  • The jenna kator collection offers a warranty claim for only manufacture defects; material blemishes, wear and tear, dye transfers and/or scratches do not fall under this category. Unauthorized warranty claims will not be accepted. Please submit your request by clicking on the above Inquiry Form Link.

  • The policy noted above is subject to change at any given time per the discretion of the jenna kator collection
  • Special offers cannot be combined with other promotions and not valid on exchanges.
  • Price adjustments on previous purchases are not accepted.
  • All sales are final on clearance and sale items.





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